|
|
|
BOOKING/REGISTRATION: The signing of the booking form confirms
the acceptance of the Terms and Conditions below and shall be binding on
all the persons intending to occupy the property. Once the owner has
issued the booking confirmation, the Signatory is responsible for the
total rental costs as agreed. Receipt of this agreement via fax shall
also be binding.
The remaining balance must be paid 8 weeks before the arrival date.
DEPOSIT: US$150 or £100 PER WEEK. This is non-refundable in the
event of cancellation.
PAYMENT: Payment is accepted by US Dollar check, UK £sterling
cheques, PayPal and all major credit cards.
Credit Card Payments: Payment by credit is made via our management
company and the signatory authorises the management company to charge
the amounts listed on the rental agreement to the credit card number
provided by the Signatory. Credit card payment will incur an
administration fee of 3% or $35 whichever is the greater.
SECURITY BOND/DAMAGE
For check payments we will require $250.00 or £150.00 security bond payment for any loss or
damage to the property. This Security bond must be paid with the
outstanding balance. For credit cards payment: details are held on file
and a charge is made in the event of damage or loss.
You will be notified of any damage or loss claim in writing/email. In
the event of damage that is caused by yourselves in excess of $250.00 we
will look to you for reimbursement of the outstanding amount within 14
days..
The Security Bond will only be refundable after a satisfactory
inspection report is received from our management company within 14 days
of your departure.
DAMAGE/LOSSES ETC
In addition to damages and losses deductions from the security deposit
will be made if the home is left abnormally or exceptionally dirty,
above a normal clean. Where carpet or furniture spillages require
professional treatment. Keys and front of key lock box are loss. Late
guest check out without prior arrangement.
BALANCE
The outstanding balance and the Security Bond is to be paid 8 weeks
prior to arrival. If full payment is not paid by the due date the owner
reserves the right to cancel the booking. In this event you will
lose your deposit.
CHANGES TO BOOKINGS
Wherever possible, changes to the booking made may be accommodated
although there will be a charge of US$35 per change. Amendments by
yourselves must be made in writing.
CANCELLATION/REFUND POLICY
In the event of a cancellation the following conditions apply:
• Reservation Deposit: NON- REFUNDABLE
• Cancellations: 30-60 days Full Refund Less Deposit.
• Less than 30 days No Refund
• Security Deposit Refunded in Full
ACCOMMODATION/OCCUPANCY
Only the numbers of persons named on the booking form are allowed to
stay at the property. . Occupancy is set by the State of Florida as 2
guests per bedroom plus 2 more guests. The signatory must be a
member of the party occupying the property and must be 21 years of age
or older. The accommodation must not be shared, sub-let or assigned to
any persons. We reserve the right to refuse admittance if this condition
is not observed
SMOKING AND PETS POLICY
For the safety and comfort of all our guests we do NOT allow smoking
inside the property. We do NOT allow pets inside the property. Pets are
not allowed inside the communal areas of the Windsor Palms Resort.
NON-AVAILABILITY OF WINDSOR PALMS RESORT AMENITIES
The swimming pool, club house and associated amenities are a free
facility for which you are not charged. Occasionally, the facilities may
not be available for maintenance purposes and the temperature of the
pool is to some degree dependant on the local weather.
In this respect, please understand that the management of these
facilities is undertaken by a management company appointed by the
community and is not under our control. Where we are advised of
scheduled maintenance work in advance of your booking, we undertake to
pass this information to you prior to your booking. However, where we
are advised of maintenance work after you have booked, we will of course
pass this information on to you. We will not refund any portion of the
rental fee for the accommodation and this will not be an acceptable
reason for cancelling the booking without incurring the associated
cancellation fee.
INSURANCE
We strongly advise that you take out appropriate
travel/holiday and medical insurance for the duration of your vacation.
FORCE MAJEURE
The owners or management do not accept any responsibility occasioned by
strikes, riots, political unrest, hostilities, war or threat of
terrorist activity, industrial disputes, fire, flood, hurricanes,
technical weather problems, transport, aircraft grounding, closure of
airports or ports, weather conditions, or any other event beyond our
control.
LIABILITY
During your stay, the owners, its representatives, management
agents or owner agents do not accept any Liability what so ever for any
personal injury, accidents, loss or damage to persons or personal
effects however caused. The resort has a swimming pool, and the owners
or management do not accept responsibility in the event of injury or
death caused as a result of the use of pool. All children must be
supervised at all times. All guests must follow the Windsor Palms Resort
rules and regulations.
CODE OF CONDUCT
The rental accommodation is situated on a resort development, which
consists of both residential and vacation homes, therefore the owners,
or owners agents or its representatives cannot be responsible for any on
going construction, alterations to existing houses or any other nuisance
as a result thereof on or around the housing development.
During their stay the guest are responsible for the property and are
expected to treat the home with care and respect as they would their own
home. This includes the locking of the doors and windows each time they
leave the home.
Windsor Palms Resort is a family Resort please do not play loud music or
do anything likely to inconvenience or annoy the neighbours after 2300
hours and before 0700 hours. In the event that anyone in your party
behaves in such a way which our Management believes is like to cause
damage or distress or annoyance to anyone else on the property the Owners
or their Management reserve the right to terminate your let immediately.
The owners, their management or agents shall not be responsible
for any costs you incur, provider any compensation nor make any refunds
for this action.
ARRIVAL / DEPARTURE
The property is available after 4pm on the day of arrival and must be
vacated by 10am on the day of departure. It may be possible to extend
these times with prior arrangement with the Owners and with the
agreement of the Management Company who need to access the property to
make ready for the next guest. If you wish to extend your stay please
contact the Owners direct or the management company. Either way the
owners should be notified of extra nights in the property to avoid over
booking.
COMPLAINTS
In the event of complaints during your stay please contact our
management company .
ALL HOLIDAY GUESTS
Every effort will be made by our management company to assist you with any
queries you may have concerning your stay in our home. The management
company or owner will contact you during your stay to check that
everything is okay.
The owner/management company does reserve the right to enter the
property in an emergency situation or for maintenance issues without
notice. Where possible notice will be given. Access will be allowed.
|
|